Privacy Policy

At PokeMyHeart ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pokemyheart.com and make purchases from our store.

1. Information We Collect

Personal Information

When you make a purchase or create an account, we collect:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Stripe - we do not store full card details)
• Order history and transaction details

Automatically Collected Information

When you browse our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and tracking information
• Respond to your inquiries and provide customer support
• Send marketing communications (only if you opt-in)
• Improve our website, products, and services
• Prevent fraud and maintain security
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Companies that help us operate our business (payment processors like Stripe, shipping carriers, email services)
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Payment Security

All payment transactions are processed through Stripe, a PCI DSS Level 1 compliant payment processor. We never store your full credit card number, CVV, or other sensitive payment data on our servers. All data is transmitted using SSL/TLS encryption.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and cart contents
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications at any time
• Lodge a complaint with a data protection authority

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for accounting and legal purposes.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: