Shipping Policy
Last updated: January 20, 2025
Shipping Rates - United States
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $4.99 |
| FREE Standard ShippingOrders over $35 | 5-7 business days | FREE |
| Expedited Shipping | 2-3 business days | $9.99 |
| Express Shipping | 1-2 business days | $14.99 |
Processing Time
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). During peak seasons such as Valentine's Day and Christmas, processing may take 2-3 business days. You will receive an email with tracking information once your order ships.
Domestic Shipping (United States)
We ship to all 50 states, Puerto Rico, and U.S. territories. Delivery times are estimates and begin after your order has been processed and shipped.
- Standard Shipping: 5-7 business days - $4.99 (FREE on orders over $35)
- Expedited Shipping: 2-3 business days - $9.99
- Express Shipping: 1-2 business days - $14.99
Note: Delivery to Alaska, Hawaii, and U.S. territories may take additional time.
International Shipping
We ship to most countries worldwide! International shipping rates and delivery times vary by destination.
Estimated International Shipping Times:
- Canada: 7-14 business days
- Europe (UK, EU): 10-20 business days
- Australia/New Zealand: 14-25 business days
- Asia: 14-25 business days
- Rest of World: 14-30 business days
Important: Customs & Duties
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates or product prices. Please check with your local customs office for more information.
Order Tracking
Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also track your order by:
- Clicking the tracking link in your shipping confirmation email
- Visiting the carrier's website and entering your tracking number
- Contacting us at support@pokemyheart.com with your order number
Shipping Address
Please ensure your shipping address is complete and accurate when placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately at support@pokemyheart.com before your order ships.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, it is considered delivered. If you believe your package was lost or stolen:
- Check with neighbors and household members
- Look around your delivery area (porch, mailroom, etc.)
- Contact the carrier directly with your tracking number
- If still not found, contact us within 7 days of the delivery date
Shipping Delays
While we strive to meet all estimated delivery times, delays may occur due to:
- High order volumes during peak seasons
- Carrier delays or weather conditions
- Customs processing for international orders
- Incorrect or incomplete shipping information
We appreciate your patience and understanding. If your order is significantly delayed, please contact us for assistance.
Questions?
If you have any questions about shipping, please contact us:
Email Us
support@pokemyheart.comSee also: Refund Policy | FAQ | Contact Us